© 2013-2017 by Little h With Love

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Frequently Asked Questions

All that you need to know about placing an order, ordering a sample, colour options and much more. If the answer to your question does not appear in the list below, please contact us via email and we will be more than happy to help.

 

Which payment methods do you accept?

We accept Debit/Credit Card (Via PayPal)and Bank transfers.

 

Do you require a deposit?

When you place your initial order, full payment will be required. 50% of the total cost will be deemed as non returnable on payment. The remaining 50%of the total cost and postage costs are deemed non returnable on approval and acceptance of the proofs or 6 weeks prior to the order being dispatched.

 

How do I order a sample?
Samples can be ordered by emailing us via the contact form on the website. We are happy to create the sample in your chosen colours and personalise the wording on request. Please note that we charge full price for samples. Turnaround time for samples from ordering and payment being received and you receiving your delivery is currently 3 weeks.

 

Can I change the font?
All of our designs have had their fonts carefully chosen to compliment the theme and design. We highly recommend that you choose the font that we have selected for each design. However if you have something in particular in mind, please contact us via email to discuss this.
 
Can I choose my own wording?
We have a number of wording templates available for you to choose from.However, if you have your own wording which you would like to use, please contact us via email with your chosen wording.Take extra care to proof read your chosen wording as this will be the text we use. Providing your own wording fits onto your chosen stationery, we will then type-set your text for you at no extra cost.
 
Can I change the colour of the design I have seen?
All of our designs are available in lots of different colours and colour combinations. Please do not hesitate to get in touch via email to discuss your requirements.
 
How much notice is required between placing an order and receiving the delivery?
Orders  for invitations, are normally dispatched for posting, usually about 4 months before the wedding date. So as much notice as possible before that 4 month point to enable us to complete your order would be greatly appreciated. For small orders under 150 items, we would expect a minimum of 5 weeks notice to produce your order and dispatch. It is advisable to email an enquiry about the date you need the order by to ensure that it can be fulfilled on time to avoid disapointment.
 
Do your invitations include envelopes and inserts in the price?

All our invitations come with envelopes and inserts included in the price - we also include a basic RSVP with all invitation designs too! All envelopes are available in either Matt white or ivory. Coloured envelopes and Pearlescent envelopes are available on request and these incur an extra charge.

 

Can I book a production date in advance?

Once an order is placed with us we will contact the customer shortly afterwards to arrange a production date. We can take bookings up to 12 months in advance. A financial deposit of £50 would be require to secure a production time slot in the diary (this is not the same as a delivery date) The deposit will be deducted from the total of your final order. This deposit is not refundable on cancellation of an order.

 

Do I need to order all of my stationery items in one go?

No. It is often the case that the quantities for your other stationery items depend on the response from your wedding invitations.You can place your remaining wedding stationery order separately and we will have all your design and colour preferences remembered to make ordering your other stationery items extra easy. You can reserve a time slot in our diary with a £50 deposit.

Will I see proofs before my wedding stationery is printed?

Yes. We will email you your proofs along with a proofing form.It is only once you have approved these proofs by filling in the proofing form and returning it to us via email that we will proceed with your order. Proofs need to be approved by the stated date in order for your stationery to be completed within the timescale.

 

What should I check for on my proofs?

Your proof will show you how your wedding insert is going to appear to your guests.You should therefore check that all spelling is correct, you are happy with the layout, all stationery items are included, all dates and information including names are correct and the colours you have chosen are correct. We include a proof check sheet with every set of proofs, making it easy and straightforward for you to check.

 

What if I notice an error on my order after I have approved the proof and said I am 100% happy to go to print?

Once you have checked though your proofs and signed them off saying you are happy to go to print, then we (Little h With Love) are not held responsible for any errors that have not been highlighted in the proof. If you wish for the missed error to be rectified, then further payment for materials will be required to do so.

 

I am not sure how many invites I am going to need. 

Please give us a good estimation to the numbers of invitations etc that are required when placing your order. We advise customers to purchase an extra 5-10 invitations than the estimated amount required. This to be on the safe side as there can often be unforeseen last minute changes to your guest list.If you do however, find that you have not ordered enough invites and need additional ones then this can be arranged. (additional invitations will be charged at the price per invite when the initial order was placed). We will still have your details and colours on record so this is not too much of a problem so long as the final amount of invites required is finalised on approval of your proofs.Please note that you will be unable to amend the numbers to your order once final proofs have been accepted.

 

What if I wish to cancel my order?

Due to the handmade element of your wedding invitations, if you wish to cancel your order before your proofs have been approved then the 50% of the initial total cost will be retained by Little h With Love and the order will be cancelled. If you wish to cancel your order after the proofs have been approved by yourself then the full total cost will be non returnable. All cancellations must be made in writing and sent via email to Little h With Love.

 

How much is Delivery?

Delivery costs for orders, vary depending on the size and weight of the order. The Standard Delivery charge for ordering a sample is £2.00. All orders are sent via Royal Mail so our postage and packing charges will reflect Royal Mail's prices.

 

How long will it be before I receive my order?

We usually say that from payment of an order to receiving the order usually takes approximately 5 weeks (this can vary during busy periods but we will discuss this with you during the ordering process). If a production time slot has been booked into the diary, then customers should expect to receive their order approximately 4 weeks after this time.

 

How will my order be delivered?

We use Royal Mail to deliver our Samples Via 1st Class Standard Delivery. All other orders will be delivered via Royal Mail Recorded Delivery.Deliveries take place Monday to Saturday and will require a signature. We are more than happy to send orders to work addresses. We are also happy to send to a BFPO address. If you are not in to sign, then most deliveries will be left at your local Post Office.

NB: Delivery to a work address is at the customers own risk -Please refer to Our Terms & Conditions